French-Speaking Account Manager

Cross Border Talents; Braga; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Private health insurance from day one

Meal allowance €126/month

Productivity bonus €100/month (first 6

Attendance bonus €25/month

Employment contract from day one

Paid training

Discounts and partnerships with major/

Job summary

Cross Border Talents in Porto seeks a French-speaking customer service representative to handle inbound/outbound calls, assist clients, and support back-office requests. The role requires a proactive mindset, strong IT knowledge, and excellent interpersonal skills.

You will engage with customers, demonstrate sales aptitude on projects, and manage objections while using various IT tools. A valid Porto-area residence is required, with paid training and day-one contract.

Qualifications

• Fluent in French (spoken and written) at C1/C2 level.
• Good theoretical and practical knowledge of IT.
• Strong interpersonal skills.
• Proactive approach and ability to make suggestions.
• Must reside in or around Porto, Portugal.
• Experience in customer relations is a plus.

Responsibilities

• Make and receive calls from clients and respond to their requests.
• Respond to client requests in the back office.
• Demonstrate sales aptitude on specific projects.
• Effectively handle objections and complaints.
• Utilize various computer applications efficiently.

Skills

French proficiency (C1/C2)

Interpersonal skills

Proactive attitude

Sales aptitude

Customer service orientation

Tools

IT knowledge

Job description

Our client operates in the field of e-commerce and sport IT.

Responsibilities

Make and receive calls from various clients and respond to their requests

Respond to client requests in the back office

Demonstrate sales aptitude, depending on the specific projects

Effectively handle objections and complaints

Utilize various computer applications efficiently

Requirements

Proficiency in French (spoken and written) at a C1/C2 level

Good theoretical and practical knowledge of IT

Strong interpersonal skills

Proactive approach and ability to make suggestions

Must reside in or around Porto, Portugal

While experience in customer relations is considered an asset

Private health insurance from day one & meal allowance of €126 per month

Guaranteed productivity bonus of €100 per month for the first six months

Attendance bonus of €25 per month

Employment contract from day one

Paid training

Discounts and partnerships with major brands and institutions across banking, healthcare, sports, fashion and other sectors

Annual leave: 22 days