French-Speaking Account Manager

CallForTalents; Vila Nova de Gaia; Hybrid; EUR 11,000 - 12,000; Full time

Benefits offered by this job

Private health insurance from day one

Meal allowance €126/month

Productivity bonus €100/month (first 6

Attendance bonus €25/month

Employment contract from day one

Paid training

Career development opportunities

Discounts with major brands

Job summary

CallForTalents is seeking a client-focused on-site agent in Porto, Portugal. The role involves handling calls, addressing client requests, and supporting back-office operations. A proactive approach and sales aptitude are valued to adapt to project needs.

The candidate should have strong IT knowledge and excellent interpersonal skills, with a preference for those with customer-relations experience. The position offers training, a contract from day one, and a pathway to remote work after 3–4

Qualifications

• Proficiency in French at C1/C2 level (spoken and written).
• Strong knowledge of IT concepts and practical IT usage.
• Excellent interpersonal and communication skills.
• Proactive mindset with ability to suggest improvements.
• Experience in customer relations is a plus.

Responsibilities

• Make and receive calls from various clients and respond to requests.
• Handle back-office client inquiries efficiently.
• Demonstrate sales aptitude for project-specific tasks.
• Effectively manage objections and complaints.
• Utilize computer applications proficiently.

Skills

French (C1/C2)

IT knowledge

Interpersonal skills

Proactive approach

Customer relations awareness

Tools

CRM software

Office applications

Job description

Our client operates in the field of e-commerce and sport IT.

Responsibilities

• Make and receive calls from various clients and respond to their requests
• Respond to client requests in the back office
• Demonstrate sales aptitude, depending on the specific projects
• Effectively handle objections and complaints
• Utilize various computer applications efficiently

Requirements

• Proficiency in French (spoken and written) at a C1/C2 level
• Good theoretical and practical knowledge of IT
• Strong interpersonal skills
• Proactive approach and ability to make suggestions
• Must reside in or around Porto, Portugal
• While experience in customer relations is considered an asset

Location

Porto, Portugal

Work model

On site (possibility to work remotely after 3-4 months provided that your performance is consistently in line with the expected targets)

Schedule

Monday - Saturday, 7:00-19:00, 40 hours a week, rotational shifts

Remuneration

€953 up to €1120 gross per month, depending on experience, paid in 14 instalments

Perks

• Private health insurance from day one & meal allowance of €126 per month
• Guaranteed productivity bonus of €100 per month for the first six months
• Attendance bonus of €25 per month
• Employment contract from day one
• Paid training
• Genuine career development opportunities
• Discounts and partnerships with major brands and institutions across banking, healthcare, sports, fashion and other sectors

Annual leave

22 days