French-Speaking Account Manager

Cross Border Talents; Matosinhos; On-site; EUR 11,000 - 12,000; Full time

Benefits offered by this job

Private health insurance from day one

Meal allowance

Productivity bonus

Attendance bonus

Employment contract from day one

Paid training

Genuine career development

Discounts and partnerships with brands

Job summary

Cross Border Talents in Porto, Portugal, seeks a French-speaking customer service specialist for an on-site role. You will handle calls, support back-office requests, and demonstrate sales aptitude across projects, while addressing objections and concerns.

The schedule is Monday–Saturday, 7:00–19:00, 40 hours weekly, with a monthly gross salary from 953 to 1120 EUR, paid in 14 instalments. Benefits include health insurance, meal allowance, and career development opportunities.

Qualifications

• Proficiency in French (spoken and written) at C1/C2 level.
• Good IT knowledge, with ability to use computer applications efficiently.
• Strong interpersonal skills and a proactive approach.
• Willingness to make practical suggestions to improve processes.
• Must reside in or around Porto, Portugal.

Responsibilities

• Make and receive calls from clients and respond to their requests.
• Respond to client requests in the back office.
• Demonstrate sales aptitude, depending on the projects.
• Effectively handle objections and complaints.
• Utilize various computer applications efficiently.

Skills

French (C1/C2)

Interpersonal skills

Proactive approach

Ability to make suggestions

Job description

Our client operates in the field of e-commerce and sport IT.

Responsibilities

• Make and receive calls from various clients and respond to their requests

• Respond to client requests in the back office

• Demonstrate sales aptitude, depending on the specific projects

• Effectively handle objections and complaints

• Utilize various computer applications efficiently

Requirements

• Proficiency in French (spoken and written) at a C1/C2 level

• Good theoretical and practical knowledge of IT

• Strong interpersonal skills

• Proactive approach and ability to make suggestions

• Must reside in or around Porto, Portugal

• While experience in customer relations is considered an asset

Location: Porto, Portugal
Work model: On site (possibility to work remotely after 3-4 months provided that your performance is consistently in line with the expected targets)
Schedule: Monday - Saturday, 7:00-19:00, 40 hours a week, rotational shifts
Remuneration: €953 up to €1120 gross per month, depending on experience, paid in 14 instalments
Perks:

• Private health insurance from day one & meal allowance of €126 per month

• Guaranteed productivity bonus of €100 per month for the first six months

• Attendance bonus of €25 per month

• Employment contract from day one

• Paid training

• Genuine career development opportunities

• Discounts and partnerships with major brands and institutions across banking, healthcare, sports, fashion and other sectors

Annual leave: 22 days