French Social Media Support Specialist – Lisbon

Atlean World; Lisboa; On-site; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Internal career development program

Private health insurance aftertraining

Renewable fixed-term contract

Regular team activities

Portuguese lessons

Shared accommodation

Free training with certification

Football tournaments & cultural events

Job summary

Atlean World in Lisbon is seeking a French Social Media Business Support to join its multilingual client experience team. You will answer questions by phone, chat and email, resolve issues and ensure friendly, brand-compliant interactions.

You’ll log interactions, work with your team to improve service, and enjoy a relocation package with accommodation in shared apartments, Portuguese lessons and a path to leadership through internal development programs.

Qualifications

• Fluent in French and good English.
• Strong communication and active listening skills.
• Problem-solving mindset with a can-do attitude.
• Comfortable using computer systems and multitasking between tools.
• Availability to work in shifts.

Responsibilities

• Answer customer questions by phone, chat and/or email with a friendly, solution-focused attitude.
• Resolve problems and create positive experiences for every customer.
• Follow brand guidelines and quality standards on interactions.
• Log and update customer interactions in relevant systems.
• Collaborate with the team to continuously improve the service.

Skills

French

English

Communication

Problem solving

Team collaboration

Education

High school diploma

Tools

CRM systems

Job description

Atlean World in Lisbon is seeking a French Social Media Business Support to join its multilingual client experience team. You will answer questions by phone, chat and email, resolve issues and ensure friendly, brand-compliant interactions.

You’ll log interactions, work with your team to improve service, and enjoy a relocation package with accommodation in shared apartments, Portuguese lessons and a path to leadership through internal development programs.