French speakers - Business Support

Atlean World; Lisboa; On-site; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Internal career development program

Private health insurance aftertraining

Renewable fixed-term contract

Regular team activities

Portuguese lessons

Shared accommodation

Free training with certification

Football tournaments & cultural events

Job summary

Atlean World in Lisbon is seeking a French Social Media Business Support to join its multilingual client experience team. You will answer questions by phone, chat and email, resolve issues and ensure friendly, brand-compliant interactions.

You’ll log interactions, work with your team to improve service, and enjoy a relocation package with accommodation in shared apartments, Portuguese lessons and a path to leadership through internal development programs.

Qualifications

• Fluent in French and good English.
• Strong communication and active listening skills.
• Problem-solving mindset with a can-do attitude.
• Comfortable using computer systems and multitasking between tools.
• Availability to work in shifts.

Responsibilities

• Answer customer questions by phone, chat and/or email with a friendly, solution-focused attitude.
• Resolve problems and create positive experiences for every customer.
• Follow brand guidelines and quality standards on interactions.
• Log and update customer interactions in relevant systems.
• Collaborate with the team to continuously improve the service.

Skills

French

English

Communication

Problem solving

Team collaboration

Education

High school diploma

Tools

CRM systems

Job description

Atlean World is an International HR Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate's recruitment journey smoother and more enjoyable.

Your Next Job, Without Boundaries!

We are offering a great work experience in Lisbon, Portugal for a role as a French Social Media Business Support.

Why a Business Support role is great for your professional and personal development:

• Live in Lisbon, Porto or Braga, Portugal and embrace multicultural experiences
• Represent a global brand
• Fast-track career development opportunity

HOW YOUR DAY-TO-DAY IN THIS ROLE WOULD LOOK LIKE:

• Answering customer questions by phone, chat and/or email with a friendly, solution-focused attitude
• Solving problems and creating positive experiences for every customer you speak with
• Following the brand's guidelines and quality standards on every interaction
• Logging and updating customer interactions in the relevant systems
• Working closely with your team to keep improving the service you provide

Requirements

What do you need to be successful at this job?

• Language Maestro: Fluent in French, good English
• Strong communication and active listening skills
• A problem-solving, can-do mindset
• Comfortable using computer systems and multitasking between tools
• Availability to work in shifts
• High school diploma or equivalent
• B2+ English level

Benefits

By joining this role, this is what you can expect:

• Work for one of the world's largest customer experience companies
• Access to an internal career-development program that fast-tracks you toward leadership roles
• Free comprehensive training with certification
• Private health insurance after training
• Renewable fixed-term contract
• Regular team activities: football tournaments, surf lessons, cultural events

Relocation Package is included:

• Nest in Comfort: Accommodation provided in shared apartments
• Language Safari: Complimentary Portuguese lessons
• Active & Awesome: Free sports activities
• Football tournaments, beach barbecues, surf lessons, and cultural events await!

Make it your Next Job Without Boundaries!