Social Media Advisor – French Market Lisbon with Relocation & Accommodation

Cross Border Talents; Lisboa; On-site; EUR 13,000 - 17,000; Full time

Benefits offered by this job

Private health insurance

Flight ticket reimbursement

Relocation assistance

Free Portuguese language classes

Full training and onboarding

Career growth opportunities

Stable employment with contract renewa

Job summary

Cross Border Talents in Lisbon is seeking French-speaking customer support professionals to join our Social Media Customer Support team. You will assist customers via social media and digital channels, delivering efficient solutions and a superior experience. The training program starts in August or September, based on availability.

You must be eligible to work in Portugal and able to work in Lisbon. The role offers a 12‑month renewable contract, a 40-hour workweek with rotating shifts, flight

Qualifications

• Fluent in French, written and spoken.
• English level B1/B2 or higher.
• Typing speed of at least 20 words per minute.
• Strong communication and problem-solving abilities.
• Customer-focused attitude in a dynamic environment.
• Basic computer skills and familiarity with social media platforms.

Responsibilities

• Respond to customer questions via social media and online channels.
• Provide accurate information and resolve issues efficiently.
• Manage complaints and escalate complex cases as needed.
• Communicate professionally, empathetically, and uphold quality standards.
• Follow company policies while meeting personal performance goals.

Skills

Fluent French

English (B1/B2+)

Typing 20 WPM

Strong communication

Problem-solving

Customer-focused

Social media proficiency

Job description

About the Position

We are looking for French-speaking professionals with strong communication skills to join our Social Media Customer Support team. In this role, you will assist customers through social media and digital channels, providing efficient solutions while ensuring an excellent customer experience. The training program in Lisbon starts in August or September depending on your availability to start.

Please note:

You must be eligible to work in Portugal and able to work in Lisbon, that's mandatory.

Key Responsibilities

• Respond to customer questions via social media and online communication channels.
• Provide accurate information and resolve customer issues efficiently.
• Manage complaints and elevate complex cases when required.
• Communicate professionally, empathetically, and in line with quality standards.
• Follow company policies while achieving individual performance goals.

Requirements

• Fluent French (spoken and written).
• English level B1/B2 or higher.
• Typing speed of at least 20 words per minute.
• Strong communication and problem-solving abilities.
• Customer-focused attitude with the ability to work in a dynamic environment.
• Basic computer skills and familiarity with social media platforms.

Employment Details

• 12-month renewable contract.
• 40-hour workweek with rotating shifts (8 hours per day).
• Flight ticket reimbursement according to company policy.
• Private health insurance.
• Free Portuguese language classes.

Salary & Benefits

Without Accommodation

• Base Salary: €1,366.17 gross/month
• Performance Bonus (details to be provided directly by the company)

With Accommodation

• Base Salary: €1,040.68 gross/month
• Performance Bonus (details to be provided directly by the company)

What We Offer

• A multicultural and international workplace.
• Full training and onboarding.
• Career growth opportunities.
• Relocation assistance and support settling in.
• Stable employment with the possibility of contract renewal.