French-Speaking Customer Service Specialist - Lisbon Perks

Atlean World; Lisboa; In loco; EUR 18.000 - 24.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance after training

Career development program

Training with certification

Team activities

Relocation package

Descrizione del lavoro

Atlean World in Lisbon, Portugal is seeking a Customer Service Specialist fluent in French. The role involves assisting customers via phone, chat and email, following brand guidelines and updating records.

You will collaborate with the team to continuously improve service and experiences for multilingual markets. Requirements include fluency in French, strong communication, and a willingness to relocate to Portugal.

Competenze

• Fluent in French and good English.
• Strong communication and active listening skills.
• Problem-solving mindset.
• Comfortable using computer systems and multitasking.
• Patience, empathy and a positive attitude.
• Availability to work in shifts.
• High school diploma or equivalent.
• Clean criminal record.
• B2+ English level.
• Availability to relocate to Portugal.

Mansioni

• Answering customer questions by phone, chat and/or email with a friendly, solution-focused attitude.
• Solving problems and creating positive experiences for every customer you speak with.
• Following the brand's guidelines and quality standards on every interaction.
• Logging and updating customer interactions in the relevant systems.
• Working closely with your team to keep improving the service you provide.

Conoscenze

Communication

Active listening

Problem-solving

Multitasking

Patience

Empathy

Positive attitude

Teamwork

Shift work

Formazione

High school diploma

Descrizione del lavoro

Atlean World in Lisbon, Portugal is seeking a Customer Service Specialist fluent in French. The role involves assisting customers via phone, chat and email, following brand guidelines and updating records.

You will collaborate with the team to continuously improve service and experiences for multilingual markets. Requirements include fluency in French, strong communication, and a willingness to relocate to Portugal.