French IT Support Agent — Global Team, Training & Relocation

CB Talents SP; Porto; Hybrid; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Salary x 14 months

Paid training

Career development opportunities

Health insurance

Employee benefits

Job summary

A global IT & Customer Support company is seeking a fluent French Customer Support Agent in Porto. You will assist customers via phone, email, or chat, providing friendly solutions to technical queries. The role offers full training and opportunities for career development, in a vibrant international environment. Candidates must possess a C2 level of French, strong communication abilities, and a motivation to work in a customer-centric role. Relocation support is available for those not already in Greece.

Qualifications

• Must have a C2 level of French.
• Strong communication and problem-solving abilities are required.
• Must be willing to work rotational shifts if needed.

Responsibilities

• Assist customers via phone, email, or chat with queries.
• Troubleshoot and resolve basic IT or service issues.
• Guide users through system setups and configurations.
• Document issues and escalate complex cases.
• Provide friendly and solution-focused customer service.
• Follow company procedures and meet performance goals.

Skills

Fluent French (C2)

Strong communication skills

Problem-solving abilities

Motivation to work in a customer-centric environment

Job description

A global IT & Customer Support company is seeking a fluent French Customer Support Agent in Porto. You will assist customers via phone, email, or chat, providing friendly solutions to technical queries. The role offers full training and opportunities for career development, in a vibrant international environment. Candidates must possess a C2 level of French, strong communication abilities, and a motivation to work in a customer-centric role. Relocation support is available for those not already in Greece.