French-Speaking Healthcare Tech Support (Braga)

CloserHire; Braga; Presencial; EUR 13 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

14 Salaries a Year

Private Health Cover

Meal Allowance

Resumo da oferta

CloserHire is seeking a French-speaking Customer Service Agent for its E-Health platform in Braga, Portugal. You will support healthcare professionals by phone, deliver remote trainings, and handle email/ticketing requests to resolve issues and maximize platform usage.

The role emphasizes clear communication, proactive problem-solving, and collaboration with cross-functional teams to enhance customer experience. Relocation support is provided; candidates must be in Portugal and near Braga.

Qualificações

• Fluent in French (C2)
• Previous customer service or tech support experience preferred
• Strong communication and interpersonal skills
• Comfortable with phone-based training and guidance
• Proactive problem-solving mindset
• Able to multitask and manage workload efficiently
• Tech-savvy and quick to learn new tools

Responsabilidades

• Guide and support healthcare professionals by phone, handling incoming queries and proactive follow-ups
• Deliver remote training sessions to help users navigate the platform
• Handle requests via email and ticketing systems with fast, accurate resolutions
• Advise customers on product features and usage to maximize value
• Collaborate with sales, marketing, and product teams to improve satisfaction and feedback
• Maintain accurate documentation of client interactions in internal systems
• Contribute to continuous improvement by sharing customer insights

Conhecimentos

French language

Customer service

Communication

Team collaboration

Multitasking

Tech aptitude

Ferramentas

CRM systems

Descrição da oferta de emprego

CloserHire is seeking a French-speaking Customer Service Agent for its E-Health platform in Braga, Portugal. You will support healthcare professionals by phone, deliver remote trainings, and handle email/ticketing requests to resolve issues and maximize platform usage.

The role emphasizes clear communication, proactive problem-solving, and collaboration with cross-functional teams to enhance customer experience. Relocation support is provided; candidates must be in Portugal and near Braga.