French E-Health Support Specialist – Braga (Onsite)

Cross Border Talents

Barcelos

On-site

EUR 17,000 - 21,000

Full time

6 days ago

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Benefits offered by this job

Competitive salary

Performance bonus

Meal allowance

Transportation support

Health & Life Insurance

Onsite work

Job summary

Cross Border Talents is seeking a Customer Specialist – E-Health Platform to support users of a digital healthcare platform. You will handle inquiries via phone, email, live chat, and other channels, guiding users through features and services with empathy and accuracy.

Join an international team, meet performance targets, and grow in a role that combines patient-facing service with privacy compliance. This onsite position in Portugal offers competitive salary, meal and transportation support,

Qualifications

Fluent in French at C1/C2 level.
EU citizenship or Portuguese residency required.
0–1 year of customer support or related experience is a plus.
Strong communication, analytical and problem-solving abilities.
Eager to learn, adaptable and motivated to grow in a fast-paced environment.

Responsibilities

Provide professional support through phone, email, live chat, and other channels.
Assist users with navigating the e-health platform and understanding services.
Handle inquiries about accounts, registration, login issues, and appointments.
Guide users through troubleshooting steps and deliver practical solutions.
Maintain accurate records of interactions and resolutions in internal systems.
Protect confidential user information in line with privacy policies.
Collaborate with internal teams to investigate recurring issues and drive resolutions.
Meet performance targets for customer satisfaction, response times, and quality.