Bilingual Tech Support Specialist - French & English

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 27,000; Full time

Benefits offered by this job

An opportunity to develop your skills

Multicultural environment

Recruitment process support

Job summary

Cross Border Talents is seeking a French and English-speaking Technical Support Specialist to join its international team in Portugal. You will assist customers with technical questions and troubleshoot issues on-site. This role requires bilingual communication, strong problem-solving, and a customer-oriented attitude.

Exact location in Portugal will be confirmed. You will work in a multicultural environment and contribute to delivering clear, professional support in two languages.

Qualifications

• Fluency in French and English.
• At least 1 year of experience in BPO or technical support.
• Strong communication and problem-solving skills.
• Customer-oriented attitude and attention to detail.
• Ability to work on-site in Portugal.

Responsibilities

• Assist customers with technical questions and troubleshooting
• Identify issues and guide users through practical solutions
• Provide clear, professional support in French and English
• Deliver a positive customer experience and ensure customer satisfaction
• Follow established procedures and maintain accurate records

Skills

French

English

Strong communication

Problem-solving

Job description

Cross Border Talents is seeking a French and English-speaking Technical Support Specialist to join its international team in Portugal. You will assist customers with technical questions and troubleshoot issues on-site. This role requires bilingual communication, strong problem-solving, and a customer-oriented attitude.

Exact location in Portugal will be confirmed. You will work in a multicultural environment and contribute to delivering clear, professional support in two languages.