French & English Customer Service Representative

CB Talents; Porto; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary package

Performance-based bonus

Structured training and onboarding

Career development opportunities

International and multicultural work环境

Job summary

CB Talents is seeking an Italian & English Customer Service Representative to join their Portugal team on-site in Porto. You will assist customers via phone, email and chat, delivering high-quality service in Italian and English and contributing to a positive, multilingual support experience.

This role offers structured training, an international work environment and clear career development opportunities, with a competitive salary and performance-based bonus.

Qualifications

• Italian language communication skills required (C1 level or above).
• Good English communication skills required (B2 level or above).
• Must be currently located in Portugal (Porto preferred).
• Must hold EU citizenship or a valid Portuguese residence permit/work authorization.
• Customer service experience is an advantage but not mandatory.

Responsibilities

• Handle customer inquiries via phone, email, and chat
• Provide accurate and professional customer support
• Resolve customer issues and elevate complex cases when required
• Maintain accurate records of customer interactions
• Deliver a high standard of customer service

Skills

Italian language communication

English language communication

Strong communication

Job description

Italian & English Customer Service Representative | Portugal

Location: Portugal (On-site)
Languages:Italian & English

We are currently hiring Customer Service Representatives to join an international team in Portugal. This role focuses on delivering high-quality customer support while ensuring an excellent customer experience across multiple communication channels.

This opportunity is open to candidates who are currently based in Portugal (Porto is highly preferred) and are eligible to work in Portugal.

What You Will Do

• Handle customer inquiries via phone, email, and chat
• Provide accurate and professional customer support
• Resolve customer issues and elevate complex cases when required
• Maintain accurate records of customer interactions
• Deliver a high standard of customer service

Requirements

• Italian language communication skills required (C1 level or above)
• Good English communication skills required (B2 level or above)
• Must be currently located in Portugal (Porto preferred)
• Must hold EU citizenship or a valid Portuguese residence permit/work authorization
• Strong communication and problem-solving skills
• Customer service experience is an advantage but not mandatory

What We Offer

• Competitive salary package
• Performance-based bonus
• Structured training and onboarding
• Career development opportunities
• International and multicultural work environment

Please note: This opportunity is intended for candidates who are already residing in Portugal and who have the legal right to work in Portugal. Applications from candidates who do not currently meet these requirements will not be considered.

If you meet the above requirements and are interested in advancing your career in customer service, we would be happy to hear from you.