French & English Customer Service Representative | Portugal

Cross Border Talents; Porto; On-site; EUR 15,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonus

Training & onboarding

Career development

International environment

Job summary

CB Talents SP is hiring a French & English Customer Service Representative to join an on-site team in Portugal. The role focuses on delivering high-quality customer support across multiple channels for an international audience.

Candidates must be based in Portugal (Porto preferred) and eligible to work in Portugal. The position offers a competitive salary package, performance bonus, structured training, and opportunities for career development in an international, multicultural environment.

Qualifications

• French communication skills at C1 level or above.
• English communication skills at B2 level or above.
• Must be currently located in Portugal (Porto preferred).
• EU citizenship or valid Portuguese residence/work authorization.
• Strong communication and problem-solving skills.
• Customer service experience is an advantage but not mandatory.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Provide accurate and professional customer support.
• Resolve customer issues and escalate complex cases when required.
• Maintain accurate records of customer interactions.
• Deliver a high standard of customer service.

Skills

French (C1+)

English (B2+)

EU citizenship / Portugal permit

Customer service experience

Porto residency preferred

Job description

French & English Customer Service Representative | Portugal

Location: Portugal (On-site)
Languages: French & English

We are currently hiring Customer Service Representatives to join an international team in Portugal. This role focuses on delivering high-quality customer support while ensuring an excellent customer experience across multiple communication channels.

This opportunity is open to candidates who are currently based in Portugal (Porto is highly preferred) and are eligible to work in Portugal.

What You Will Do

• Handle customer inquiries via phone, email, and chat
• Provide accurate and professional customer support
• Resolve customer issues and elevate complex cases when required
• Maintain accurate records of customer interactions
• Deliver a high standard of customer service

Requirements

• French communication skills required (C1 level or above)
• Good English communication skills required (B2 level or above)
• Must be currently located in Portugal (Porto preferred)
• Must hold EU citizenship or a valid Portuguese residence permit/work authorization
• Strong communication and problem-solving skills
• Customer service experience is an advantage but not mandatory

What We Offer

• Competitive salary package
• Performance-based bonus
• Structured training and onboarding
• Career development opportunities
• International and multicultural work environment

Please note: This opportunity is intended for candidates who are already residing in Portugal and who have the legal right to work in Portugal. Applications from candidates who do not currently meet these requirements will not be considered.

If you meet the above requirements and are interested in advancing your career in customer service, we would be happy to hear from you.

Apply now or send your CV directly to [e-mail]