French & English Customer Service Representative

Cross Border Talents; Porto; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Bonus

Structured training

Career development

Multicultural environment

Job summary

Cross Border Talents is hiring Customer Service Representatives in Portugal, with Porto preference. You will deliver high-quality support across multiple channels and maintain customer records to ensure an excellent experience.

Candidates must be based in Portugal (Porto preferred), speak French (C1) and English (B2), and have EU citizenship or valid Portuguese residence/work authorization. Training and onboarding are provided, with an international team and growth opportunities.

Qualifications

• Fluent or advanced French and English are required.
• Must be currently based in Portugal with Porto preferred.
• Must hold EU citizenship or a valid Portuguese residence permit/work authorization.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Provide accurate and professional customer support across channels.
• Resolve issues and escalate complex cases as needed.
• Maintain accurate records of customer interactions.
• Deliver high-standard customer service.

Skills

French language (C1+)

English language (B2+)

Porto-based availability

EU citizenship or work permit

Strong communication

Problem-solving

Job description

We are currently hiring Customer Service Representatives to join an international team in Portugal. This role focuses on delivering high-quality customer support while ensuring an excellent customer experience across multiple communication channels.

This opportunity is open to candidates who are currently based in Portugal (Porto is highly preferred) and are eligible to work in Portugal.

What You Will Do

• Handle customer inquiries via phone, email, and chat
• Provide accurate and professional customer support
• Resolve customer issues and elevate complex cases when required
• Maintain accurate records of customer interactions
• Deliver a high standard of customer service

Requirements

• French communication skills required (C1 level or above)
• Good English communication skills required (B2 level or above)
• Must be currently located in Portugal (Porto preferred)
• Must hold EU citizenship or a valid Portuguese residence permit/work authorization
• Strong communication and problem-solving skills
• Customer service experience is an advantage but not mandatory

What We Offer

• Competitive salary package
• Performance-based bonus
• Structured training and onboarding
• Career development opportunities
• International and multicultural work environment

Please note: This opportunity is intended for candidates who are already residing in Portugal and who have the legal right to work in Portugal. Applications from candidates who do not currently meet these requirements will not be considered.

If you meet the above requirements and are interested in advancing your career in customer service, we would be happy to hear from you.