French Energy Customer Support Specialist

Savior Artigos Texteis Lda; Vila Nova de Gaia; Hybrid; EUR 11,000 - 12,000; Full time

Benefits offered by this job

Contract from day one

Paid training

Attendance bonus

Remote work possible after 3–4 months

Career development opportunities

Modern workplace

Job summary

Savior Artigos Texteis Lda is seeking a French-speaking customer support advisor in Portugal. The role involves handling calls, processing requests through back-office channels, and identifying customer needs to offer the right solutions.

You’ll join a fast-growing energy project with contract from day one and paid training. Eligible candidates reside in Portugal, with rotating shifts 7 AM–7 PM from Monday to Saturday.

Qualifications

• Fluent French (C1/C2) required, written and spoken.
• Residing in Portugal.
• Good computer skills.
• Strong communication and customer-service mindset.
• Willing to rotate shifts Mon-Sat 7:00–19:00.

Responsibilities

• Handle inbound and outbound calls and support customers.
• Process requests through back-office channels.
• Identify customer needs and offer solutions.
• Handle objections and complaints professionally.
• Support sales-related tasks as needed.
• Work across IT systems and digital tools.

Skills

French (C1/C2)

Good computer skills

Strong communication skills

Customer-service mindset

Proactive attitude

CRM systems

Tools

CRM systems

Job description

Savior Artigos Texteis Lda is seeking a French-speaking customer support advisor in Portugal. The role involves handling calls, processing requests through back-office channels, and identifying customer needs to offer the right solutions.

You’ll join a fast-growing energy project with contract from day one and paid training. Eligible candidates reside in Portugal, with rotating shifts 7 AM–7 PM from Monday to Saturday.