French-Speaking Support Specialist — Hybrid Energy Role

Savior Artigos Texteis Lda; Porto; Híbrido; EUR 11.000 - 12.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Contract from Day 1

Paid training

Hybrid/Remote flexibility

Career growth

Modern office in Guimarães

Descripción de la vacante

Savior Artigos Texteis Lda in Guimarães, Portugal is hiring a French-speaking Customer Support Specialist for a fast-growing energy sector project. This is a full-time role, on-site initially with a hybrid/remote option planned after 3–4 months.

You will handle inbound and outbound customer inquiries, identify needs, propose solutions, support sales, and use multiple software tools and IT databases to deliver top-tier service.

Formación

• Fluency in French at C1/C2 level is required.
• Currently residing in Portugal is required.
• Strong computer literacy and software skills.
• Excellent communication with high empathy.
• Willing to work 40 hours per week on rotating shifts.

Responsabilidades

• Handle inbound and outbound customer inquiries via phone and digital channels.
• Identify customer needs and provide tailored solutions.
• Maintain high-quality customer care and resolve objections.
• Support sales with product information and promotions.
• Use multiple digital tools and IT databases efficiently.

Conocimientos

French fluency

Customer service

Strong communication

Empathy

Tech literacy

Herramientas

CRM software

IT databases

Descripción del empleo

Savior Artigos Texteis Lda in Guimarães, Portugal is hiring a French-speaking Customer Support Specialist for a fast-growing energy sector project. This is a full-time role, on-site initially with a hybrid/remote option planned after 3–4 months.

You will handle inbound and outbound customer inquiries, identify needs, propose solutions, support sales, and use multiple software tools and IT databases to deliver top-tier service.