French Energy Customer Advisor — Remote Potential

Cross Border Talents; Porto; Hybrid; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Attendance bonus

Remote work after training

Career development opportunities

Modern, well-equipped workplace

Job summary

Cross Border Talents is seeking a French-speaking customer support specialist in Portugal. You will handle inbound/outbound calls, assist customers, and process requests across back-office channels.

You will work with multiple IT systems, enjoy paid initial training, and may transition to remote work after 3–4 months based on performance. This role offers growth opportunities within a fast-growing energy project.

Qualifications

• French at C1/C2, written and spoken required.
• Resident in Portugal.
• Good computer skills.
• Strong communication skills and proactive attitude.

Responsibilities

• Handle inbound and outbound calls and support customers with their enquiries.
• Process requests through back-office channels.
• Identify customer needs and offer the right solution.
• Handle objections and complaints professionally.
• Support sales-related tasks depending on project needs.
• Work across different IT systems and digital tools.

Skills

French (C1/C2)

Customer service mindset

Communication skills

Proactive attitude

Tools

CRM software

Back-office tools

Job description

Cross Border Talents is seeking a French-speaking customer support specialist in Portugal. You will handle inbound/outbound calls, assist customers, and process requests across back-office channels.

You will work with multiple IT systems, enjoy paid initial training, and may transition to remote work after 3–4 months based on performance. This role offers growth opportunities within a fast-growing energy project.