French Customer Advisor in Braga

Cross Border Talents; Barcelos; On-site; EUR 17,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Meal allowance

Transportation support

Health & Life Insurance

Onsite work

Job summary

Cross Border Talents is seeking a Customer Specialist – E-Health Platform to support users of a digital healthcare platform. You will handle inquiries via phone, email, live chat, and other channels, guiding users through features and services with empathy and accuracy.

Join an international team, meet performance targets, and grow in a role that combines patient-facing service with privacy compliance. This onsite position in Portugal offers competitive salary, meal and transportation support,

Qualifications

• Fluent in French at C1/C2 level.
• EU citizenship or Portuguese residency required.
• 0–1 year of customer support or related experience is a plus.
• Strong communication, analytical and problem-solving abilities.
• Eager to learn, adaptable and motivated to grow in a fast-paced environment.

Responsibilities

• Provide professional support through phone, email, live chat, and other channels.
• Assist users with navigating the e-health platform and understanding services.
• Handle inquiries about accounts, registration, login issues, and appointments.
• Guide users through troubleshooting steps and deliver practical solutions.
• Maintain accurate records of interactions and resolutions in internal systems.
• Protect confidential user information in line with privacy policies.
• Collaborate with internal teams to investigate recurring issues and drive resolutions.
• Meet performance targets for customer satisfaction, response times, and quality.

Skills

French language proficiency (C1/C2)

Job description

Make a Difference in Healthcare Through Customer Support!

Are you passionate about helping people and interested in the healthcare sector? Join an international team supporting a digital healthcare platform, where you will assist users, resolve inquiries, and contribute to a smoother healthcare experience. If you are a strong communicator, patient, detail-oriented, and comfortable working with digital tools, this is an excellent opportunity to develop your skills while supporting a service that makes a difference in people's lives.

Role Overview:

As a Customer Specialist – E-Health Platform, you will be a key point of contact for users seeking assistance with a digital healthcare platform. You will provide support through phone, email, live chat, and other digital communication channels, helping users navigate the platform and resolve questions related to its features and services.

Your role will involve understanding user needs, troubleshooting platform-related issues, providing clear guidance, and ensuring that every interaction is handled professionally, accurately, and with empathy, while respecting confidentiality and established data protection procedures.

Key Responsibilities:

• Provide professional and user-focused support through phone, email, live chat, and other available communication channels.
• Assist users with navigating the e-health platform, accessing features, and understanding available services.
• Handle inquiries related to accounts, registration, login difficulties, appointments, platform functionality, and other service-related matters, according to the project's scope.
• Guide users through troubleshooting steps and provide clear, practical solutions to technical or platform-related issues.
• Deliver accurate information while following internal procedures, service guidelines, and data protection requirements.
• Handle user concerns and complaints with empathy, patience, and a strong commitment to service quality.
• Identify complex issues and ... to the appropriate technical or specialized teams when necessary.
• Maintain accurate records of customer interactions, reported issues, troubleshooting steps, and case resolutions in internal systems.
• Protect confidential user information and handle personal data responsibly in accordance with applicable privacy policies and procedures.
• Collaborate with internal teams to investigate recurring issues and ensure timely and effective resolutions.
• Meet established performance targets related to customer satisfaction, response times, productivity, quality, and case resolution.
• Stay informed about platform updates, new features, internal procedures, and service guidelines through ongoing training and professional development.

Requirements:

• Language Proficiency:Fluent in French (C1/C2 level)
• Eligibility:EU citizenshipor a validPortuguese residency card
• Experience:0–1 year in customer support or a related role is a plus
• Skills:Strong communication, analytical, and problem-solving abilities
• Mindset:Eager to learn, adaptable, and motivated to grow within a fast-paced environment

Why Join Us?

• Competitive Salary:Compensation that reflects your skills and potential
• Performance Bonus:Recognition for outstanding results
• Meal Allowance:Daily support for your meals
• Transportation Support:Assistance with commuting costs
• Health & Life Insurance:Comprehensive coverage for your peace of mind
• Onsite Work: Engage and grow in a collaborative office environment