French Speaking Customer Service Agent – E-Health Platform

Pkrecruiting; Braga; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Private health insurance

Life insurance

Training provided

Resumo da oferta

CloserHire partners with a leading digital healthcare solutions provider to recruit a French-speaking Customer Support Advisor for their Braga, Portugal offices. You will assist healthcare professionals by phone, respond to queries, and deliver proactive follow-up.

You will handle email and ticketing requests, advise on product features, collaborate with sales/marketing/product teams, and maintain clear client records in internal systems.

Qualificações

• Fluent in French (C2)
• Previous experience in customer service or tech support preferred
• Strong communication and interpersonal skills
• Comfortable with phone-based training and guidance
• Proactive mindset with problem-solving attitude
• Able to multitask and manage workload efficiently
• Tech-savvy and quick learner of new tools
• Eligible to work in Portugal

Responsabilidades

• Guide and support healthcare professionals by phone, responding to queries and making proactive follow-up calls
• Deliver remote training sessions to help users navigate the platform confidently
• Handle emails and ticketing requests, ensuring fast and accurate resolutions
• Advise customers on product features and usage to maximize software benefits
• Collaborate with sales, marketing, and product teams to improve customer satisfaction and feedback on recurring issues
• Maintain clear documentation of client interactions in internal systems
• Contribute to continuous improvement by sharing customer insights with relevant teams

Conhecimentos

Fluent French (C2)

Customer service

Tech-savvy

Phone training

Ferramentas

Ticketing systems

Descrição da oferta de emprego

CloserHire is partnering with a leading provider of digital healthcare solutions to recruit a French-speaking Customer Support Advisor for their offices in Braga, Portugal. In this role, you will play a key part in supporting healthcare professionals, ensuring they are confident and successful in using the company’s software and services. This is a great opportunity to join a growing team focused on innovation, collaboration, and delivering outstanding customer experience within the digital health sector. Your Role Guide and support healthcare professionals by phone, responding to incoming queries and making proactive follow-up calls Deliver remote training sessions to ensure users feel confident navigating the platform Handle requests received via email and ticketing systems, ensuring fast and accurate resolution Advise customers on product features and usage, resolving doubts and helping them make the most of the software Collaborate with sales, marketing, and product teams to improve customer satisfaction and provide feedback on recurring issues Maintain clear documentation of client interactions in internal systems Contribute to continuous improvement efforts by sharing customer insights with the relevant teams Your Qualifications Fluent in French (C2) Previous experience in a customer service or tech support role is preferred Strong communication and interpersonal skills Comfortable with providing phone-based training and guidance Proactive mindset with a problem-solving attitude Ability to multitask and manage workload efficiently Tech-savvy and able to learn new tools and software quickly Eligible to work in Portugal The Offer Excellent remuneration package based on experience and performance Meal allowance included Private health insurance Life insurance Full training and onboarding provided A supportive and dynamic environment in a fast-growing healthcare tech company

Relocation

N/A