French Customer Support Specialist — Growth & Remote

CB Talents; Porto; Ibrido; EUR 11.000 - 12.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employment contract from day one

Paid initial training

Attendance bonus

Possible remote work after 3–4 months

Career development and progression

Modern, well-equipped workplace

Discounts/brand partnerships

Descrizione del lavoro

CB Talents in Portugal is seeking a France-fluent customer support associate for an energy project. You will handle inbound/outbound calls, assist customers, and process requests using back-office systems.

Employment starts from day one with paid training and a clear growth path. There is potential for remote work after 3–4 months, subject to performance, along with a modern workplace and team-oriented environment.

Competenze

• French at C1/C2, written and spoken (mandatory).
• Already residing in Portugal.
• Good computer skills.
• Strong communication skills, customer-service mindset, proactive attitude.
• Available for rotating shifts, Monday to Saturday, between 7 AM and 7 PM.

Mansioni

• Handle inbound and outbound calls and support customers with their enquiries.
• Process requests through back-office channels.
• Identify customer needs and offer the right solution.
• Handle objections and complaints professionally.
• Support sales-related tasks, depending on project needs.
• Work across different IT systems and digital tools.

Conoscenze

French (C1/C2)

Customer service mindset

Good computer skills

Strong communication

Descrizione del lavoro

CB Talents in Portugal is seeking a France-fluent customer support associate for an energy project. You will handle inbound/outbound calls, assist customers, and process requests using back-office systems.

Employment starts from day one with paid training and a clear growth path. There is potential for remote work after 3–4 months, subject to performance, along with a modern workplace and team-oriented environment.