French Customer Service Advisor | Remote Potential

CB Talents; Vila Nova de Gaia; Hybrid; EUR 11,000 - 12,000; Full time

Benefits offered by this job

Attendance bonus

Paid initial training

Remote work possible after 3–4 months

Modern workplace

Job summary

CB Talents is hiring a French-speaking customer support associate in Portugal. You will handle inbound and outbound calls, assist customers, and process requests across back-office channels while identifying needs and offering solutions.

The position offers paid training, an attendance bonus, and a potential for remote work after 3–4 months based on performance. Rotating shifts (Mon–Sat, 7 AM–7 PM) are required.

Qualifications

• Fluent in French (C1/C2) to handle inquiries and support customers.
• Proactive, customer-focused approach to resolve issues.

Responsibilities

• Handle inbound and outbound calls and support customers with their enquiries
• Process requests through back-office channels
• Identify customer needs and offer the right solution
• Handle objections and complaints professionally
• Support sales-related tasks, depending on project needs
• Work across different IT systems and digital tools

Skills

French (C1/C2)

Customer service mindset

Strong communication skills

Rotating shifts

Job description

CB Talents is hiring a French-speaking customer support associate in Portugal. You will handle inbound and outbound calls, assist customers, and process requests across back-office channels while identifying needs and offering solutions.

The position offers paid training, an attendance bonus, and a potential for remote work after 3–4 months based on performance. Rotating shifts (Mon–Sat, 7 AM–7 PM) are required.