French Customer Support in Braga | 2000 Euros Welcome Bonus

Cross Border Talents; Braga; Presencial; EUR 15 000 - 19 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary

Performance Bonus

Meal Allowance

Transportation Support

Health & Life Insurance

Onsite Work

Resumo da oferta

Cross Border Talents is seeking a Customer Specialist to support users of our innovative e-health platform. You will be the first point of contact via phone, email, and live chat, guiding users through the platform and providing clear, professional assistance.

Responsibilities include handling inquiries, resolving issues, and documenting interactions. This onsite role offers competitive pay, a performance bonus, meal allowance, and transportation support to help you thrive in a dynamic

Qualificações

• Fluent in French (C1/C2)
• 0–1 year in customer support or related role is a plus
• Strong communication, analytical and problem-solving abilities
• Eager to learn and adapt in a fast-paced environment

Responsabilidades

• Provide professional customer support via phone, email, live chat, and other channels
• Assist users with questions about accounts, platform features, services and general requests
• Help customers navigate the e-health platform with clear, easy-to-follow guidance
• Understand customer needs and provide accurate, timely solutions
• Document customer interactions and resolutions in internal systems
• Escalate complex cases to appropriate teams according to procedures
• Collaborate with internal departments to resolve issues efficiently
• Meet KPIs related to customer satisfaction, response times and resolution rates

Conhecimentos

Communication

Analytical thinking

Problem solving

Descrição da oferta de emprego

Build Your Career as a Customer Specialist – E-Health Platform!

Join a dynamic, customer-focused team supporting users of an innovative e-health platform. If you enjoy helping people, solving problems, and providing clear and professional assistance in a fast-paced digital environment, this is a great opportunity to develop your career in customer support.

Role Overview:

As a Customer Specialist, you will be the first point of contact for users, assisting them via phone, email, and live chat. You will help customers navigate the e-health platform, answer questions, resolve issues, and ensure they receive a smooth and positive experience at every interaction.

Key Responsibilities:

• Provide professional and empathetic customer support via phone, email, live chat, and other available channels.
• Assist users with questions related to their accounts, platform features, services, and general requests.
• Help customers navigate the e-health platform and provide clear, easy-to-follow guidance.
• Understand customer needs and provide accurate, timely, and effective solutions.
• Handle customer concerns professionally while maintaining a high level of customer satisfaction.
• Accurately document customer interactions, requests, actions taken, and case resolutions in internal systems.
• Escalate complex or sensitive cases to the appropriate teams in accordance with established procedures.
• Collaborate with internal departments to ensure customer issues are resolved efficiently and within the required timeframe.
• Meet KPIs related to customer satisfaction, response times, productivity, service quality, and resolution rates.
• Keep up to date with the platform's features, services, policies, and procedures through ongoing training and development.

Requirements:

• Language Proficiency: Fluent in French (C1/C2 level)
• Eligibility: EU citizenship or a valid Portuguese residency card
• Experience: 0–1 year in customer support or a related role is a plus
• Skills: Strong communication, analytical, and problem-solving abilities
• Mindset: Eager to learn, adaptable, and motivated to grow within a fast-paced environment

Why Join Us?

• Competitive Salary: Compensation that reflects your skills and potential
• Performance Bonus: Recognition for outstanding results
• Meal Allowance: Daily support for your meals
• Transportation Support: Assistance with commuting costs
• Health & Life Insurance: Comprehensive coverage for your peace of mind
• Onsite Work: Engage and grow in a collaborative office environment