French Customer Support Agent — Hybrid, Braga (Relocation)

Youssef George@Cbtalents; Braga; Hybrid; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Salary package

Performance bonus

Meal allowance

Health insurance

Relocation support

International team

On-site environment

Career growth

Job summary

Company N/A in Braga, Portugal is seeking a French Customer Support Agent to join a global digital services project. The role combines on-site presence with hybrid flexibility, and you will handle inquiries via phone, email, live chat, and other channels, guiding users and resolving issues with professionalism.

The position emphasizes strong English communication, proactive problem-solving, and the ability to work in an international team.

Qualifications

• Fluent English written and spoken (C1/C2).
• EU citizenship or valid Portuguese residence permit.
• Experience in customer care or helpdesk is a plus.

Responsibilities

• Handle user enquiries via phone, email, live chat, and other channels.
• Assist with account access and platform functionality questions.
• Explain features and services to users clearly.
• Identify and resolve common issues efficiently.
• Record interactions and maintain up-to-date information.
• Follow service procedures and quality standards.

Skills

English proficiency

EU citizenship or permit

Customer care experience

Multicultural teamwork

Job description

Company N/A in Braga, Portugal is seeking a French Customer Support Agent to join a global digital services project. The role combines on-site presence with hybrid flexibility, and you will handle inquiries via phone, email, live chat, and other channels, guiding users and resolving issues with professionalism.

The position emphasizes strong English communication, proactive problem-solving, and the ability to work in an international team.