French Customer Support - Aveiro or Braga

KultureTalent - Global Talent; Braga; On-site; EUR 11,000 - 18,000; Full time

Job summary

KultureTalent - Global Talent is seeking a French-speaking Customer Support specialist to handle inquiries via email, chat, and social channels from Aveiro or Braga. Strong English is required to work within an international company, and familiarity with Microsoft Office is preferred.

The role emphasizes adapting the brand voice across private and public channels and responding to escalations with accurate documentation. Experience in customer service is a plus for the team-oriented environment.

Qualifications

• Native or near-native French required.
• Good level of English to operate in an international company.
• MS Office knowledge essential.
• Dynamic and proactive attitude.
• Experience in customer contact is a plus.

Responsibilities

• Assist users with general inquiries and support issues via email/chat/social channels, and occasionally phone.
• Adapt brand voice and tone for interactions across private and public channels.
• Respond to customer escalations and document relevant case information.

Skills

French (native)

English (proficient)

Tools

Microsoft Office

Job description

About the job French Customer Support - Aveiro or Braga

RESPONSABILITIES:

• Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned)
• Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels.
• Respond appropriately to customer escalations and elevate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information

REQUIREMENTS:

• Native or near native level of French
• Good level of English (it will be to work in an international company)
• Microsoft Office Knowledge
• Dynamic and Proactive
• Experience with attending customers will be a plus