French Customer Support Specialist (Email & Chat)

KultureTalent - Global Talent; Braga; On-site; EUR 11,000 - 18,000; Full time

Job summary

KultureTalent - Global Talent is seeking a French-speaking Customer Support specialist to handle inquiries via email, chat, and social channels from Aveiro or Braga. Strong English is required to work within an international company, and familiarity with Microsoft Office is preferred.

The role emphasizes adapting the brand voice across private and public channels and responding to escalations with accurate documentation. Experience in customer service is a plus for the team-oriented environment.

Qualifications

• Native or near-native French required.
• Good level of English to operate in an international company.
• MS Office knowledge essential.
• Dynamic and proactive attitude.
• Experience in customer contact is a plus.

Responsibilities

• Assist users with general inquiries and support issues via email/chat/social channels, and occasionally phone.
• Adapt brand voice and tone for interactions across private and public channels.
• Respond to customer escalations and document relevant case information.

Skills

French (native)

English (proficient)

Tools

Microsoft Office

Job description

KultureTalent - Global Talent is seeking a French-speaking Customer Support specialist to handle inquiries via email, chat, and social channels from Aveiro or Braga. Strong English is required to work within an international company, and familiarity with Microsoft Office is preferred.

The role emphasizes adapting the brand voice across private and public channels and responding to escalations with accurate documentation. Experience in customer service is a plus for the team-oriented environment.