French CS Advisor - Porto

KultureTalent - Global Talent; Porto; Presencial; EUR 20.000 - 28.000; Jornada completa

Descripción de la vacante

KultureTalent - Global Talent is seeking a customer support specialist to assist users with general inquiries and support issues, primarily via email, chat and social channels, with phone support as needed. You will adapt the brand voice to suit private and public interactions.

Fluency in French and a good level of English are required, along with Microsoft Office knowledge. A proactive, dynamic attitude and prior experience with customer-facing roles are a plus.

Formación

• Native or near-native level of French.
• Good level of English (to work in an international company).
• Microsoft Office Knowledge.
• Dynamic and Proactive attitude.
• Experience with attending customers is a plus.

Responsabilidades

• Assist users with General Inquiries and support issues via phone and primarily email/chat/social channels (as assigned).
• Adapt the brand voice and tone for interactions on private and public channels (social, forums, eCommerce reviews).
• Respond to customer escalations and upscale issues to higher tiers as defined and documented.
• Respond to inbound customer requests and document relevant case information.

Conocimientos

French language

English language

Dynamic & proactive

Customer-facing experience

Herramientas

Microsoft Office

Descripción del empleo

• Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned)
• Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels.
• Respond appropriately to customer escalations and upscale issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information

REQUIREMENTS:

• Native or near native level of French
• Good level of English (it will be to work in an international company)
• Microsoft Office Knowledge
• Dynamic and Proactive
• Experience with attending customers will be a plus