French Customer Advisor - Aveiro

KultureTalent - Global Talent; Aveiro; On-site; EUR 12,000 - 19,000; Full time

Job summary

KultureTalent - Global Talent is seeking a French Customer Advisor in Aveiro. The role involves assisting customers with inquiries mainly via email and chat, using the brand voice across private and public channels.

You will respond to requests and escalate issues when needed while documenting case details. Ideal candidates are native French speakers with good English, strong MS Office skills, and a proactive, dynamic approach.

Qualifications

• Native or near-native level of French.
• Good level of English for an international company.
• Microsoft Office knowledge required.

Responsibilities

• Assist users with inquiries via email, chat, phone and social channels.
• Adapt tone/voice for private and public channels across communications platforms.
• Respond to customer requests and escalate issues as defined; document case information.

Skills

French (native)

English (good)

MS Office

Customer support

Proactive

Job description

About the job French Customer Advisor - Aveiro

RESPONSABILITIES:

• Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned)
• Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels.
• Respond appropriately to customer escalations and elevate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information

REQUIREMENTS:

• Native or near native level of French
• Good level of English (it will be to work in an international company)
• Microsoft Office Knowledge
• Dynamic and Proactive
• Experience with attending customers will be a plus