French Customer Service Representative (Aveiro, Braga, Lisbon)

Cross Border Talents; Lisboa; In loco; EUR 13.000 - 20.000; Tempo pieno

Descrizione del lavoro

Cross Border Talents is seeking a French-speaking Customer Service Representative to join teams across Portugal. You will respond to customer queries via phone, email and live chat, and provide product information while ensuring high levels of customer satisfaction.

Requirements include native or fluent French and English at B1/B2 level; prior customer service experience is an advantage, and you must hold an EU passport or Portuguese residence permit.

Competenze

• Native or fluent in French.
• English proficiency at B1/B2 level.
• Previous customer service experience is an advantage.

Mansioni

• Respond to customer queries via phone, email, and live chat.
• Manage and resolve customer complaints effectively.
• Provide product and service information to customers.
• Maintain a high level of customer satisfaction and adhere to company guidelines.

Conoscenze

French

English B1/B2

Customer service

Descrizione del lavoro

About the Role:
We are looking for French-speaking Customer Service Representatives to join our dynamic teams across Portugal. You will play a crucial role in supporting our French-speaking customer base, ensuring their questions are answered and their issues are resolved with the highest level of professionalism.

Responsibilities:

• Respond to customer queries via phone, email, and live chat.
• Manage and resolve customer complaints effectively.
• Provide product and service information to customers.
• Maintain a high level of customer satisfaction and adhere to company guidelines.

Requirements:

• Native or fluent in French.
• English language proficiency (B1 or B2 level).
• Previous experience in customer service is an advantage.
• Must hold a valid EU Passport or Portuguese Residence Permit.