French Customer Service Representative - Guimaraes

KultureTalent - Global Talent; Guimarães; Presencial; EUR 13.000 - 20.000; Jornada completa

Descripción de la vacante

KultureTalent - Global Talent in Guimarães is seeking a French-speaking Customer Service Representative to handle inquiries via email, chat and social channels. You will adapt the brand voice and tone for interactions across private and public channels, and provide timely support to customers.

The role requires native-level French and good English to work in an international company; prior customer service experience is a plus. This is an on-site position in Guimarães, Portugal.

Formación

• Native or near native level of French.
• Good level of English (it will be to work in an international company).
• Microsoft Office knowledge.
• Dynamic and proactive attitude.
• Experience with attending customers will be a plus.

Responsabilidades

• Assist users with general inquiries and support issues via phone, email, chat and social channels.
• Adapt brand voice and tone for interactions across private and public channels (social, forums, eCommerce reviews).
• Respond to customer escalations, elevate issues to higher tiers as defined, and document relevant case information.

Conocimientos

French language

English language

Microsoft Office

Dynamic and proactive

Customer service experience

Descripción del empleo

French Customer Service Representative - Guimaraes

Job Openings French Customer Service Representative - Guimaraes

About the job French Customer Service Representative - Guimaraes

RESPONSABILITIES:

• Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned)
• Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels.
• Respond appropriately to customer escalations and elevate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information

REQUIREMENTS:

• Native or near native level of French
• Good level of English (it will be to work in an international company)
• Microsoft Office Knowledge
• Dynamic and Proactive
• Experience with attending customers will be a plus