French Customer Specialist Onsite With Perks & Growth

Cross Border Talents; Guimarães; Presencial; EUR 23 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Meal allowance

Transportation support

Health & life insurance

Relocation package

Onsite work

Resumo da oferta

Cross Border Talents is seeking a Customer Specialist in Portugal to be the main point of contact for customers, handling questions about accounts, products, and services. You will aim to deliver clear solutions and a smooth, positive experience from start to finish.

Responsibilities include assisting with inquiries, documenting interactions, and escalating complex cases when needed. This role offers a supportive team, competitive benefits, and opportunities to grow in the CS field.

Qualificações

• Fluent in French (C1/C2 level) is required.
• EU citizenship or valid Portuguese residency card is required.
• Strong analytical, creative, and communication abilities are expected.

Responsabilidades

• Provide friendly and professional customer support through phone, email, live chat, and other communication channels.
• Assist customers with general inquiries, account-related matters, products, services, orders, and other support requests.
• Listen carefully to customer needs and provide accurate, clear, and helpful information.
• Resolve customer questions and concerns efficiently while maintaining a positive and customer-focused approach.
• Guide customers through processes, platforms, or services whenever assistance is required.
• Accurately document customer interactions, requests, and resolutions in internal systems.
• Escalate complex or sensitive cases according to established company procedures.
• Collaborate with internal teams to ensure timely issue resolution and a seamless customer experience.
• Meet established quality standards, response-time targets, and customer satisfaction goals.
• Stay informed about company policies, procedures, products, and services through continuous training and development.

Conhecimentos

Analytical skills

Creative thinking

Communication skills

Descrição da oferta de emprego

Cross Border Talents is seeking a Customer Specialist in Portugal to be the main point of contact for customers, handling questions about accounts, products, and services. You will aim to deliver clear solutions and a smooth, positive experience from start to finish.

Responsibilities include assisting with inquiries, documenting interactions, and escalating complex cases when needed. This role offers a supportive team, competitive benefits, and opportunities to grow in the CS field.