French Customer Specialist — Growth, Perks & Relocation

Cross Border Talents; Porto; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Attractive Salary

Performance Bonus

Meal Allowance

Transportation Support

Health & Life Insurance

Relocation Package

Onsite Work

Resumo da oferta

Cross Border Talents in Porto, Portugal, is hiring a Customer Specialist for our baking project. You will be the main contact for customers, guiding them through orders, inquiries, and issues with empathy and accuracy.

Fluent in French (C1/C2) and EU resident status required. The role includes a competitive salary, performance bonus, meal allowance, and onsite collaboration in a dynamic office environment.

Qualificações

• Fluent in French (C1/C2 level).
• EU citizenship or valid Portuguese residency card.
• Strong analytical, creative, and communication abilities.

Responsabilidades

• Provide excellent customer support via phone, email, live chat, and other channels.
• Assist customers with questions about baking products, orders, deliveries, and services.
• Record customer interactions and resolutions in internal systems.
• Escalate complex cases to the appropriate team when necessary.
• Meet KPIs related to customer satisfaction, response times, service quality, and resolution rates.
• Collaborate with internal teams to resolve orders and customer issues.

Conhecimentos

French (C1/C2)

Analytical thinking

Creative thinking

Communication skills

Descrição da oferta de emprego

Cross Border Talents in Porto, Portugal, is hiring a Customer Specialist for our baking project. You will be the main contact for customers, guiding them through orders, inquiries, and issues with empathy and accuracy.

Fluent in French (C1/C2) and EU resident status required. The role includes a competitive salary, performance bonus, meal allowance, and onsite collaboration in a dynamic office environment.