French Customer Specialist in Porto | Baking Project & Fixed Shifts

Cross Border Talents; Porto; On-site; EUR 10,000 - 17,000; Full time

Benefits offered by this job

Attractive Salary

Performance Bonus

Meal Allowance

Transportation Support

Health & Life Insurance

Relocation Package

Onsite Work

Job summary

Cross Border Talents in Porto, Portugal is seeking a Customer Specialist for a baking project. You will be the main contact for customers, handling inquiries about products, orders, deliveries and services.

The role requires fluent French language skills and a customer-centric mindset, with strong problem-solving and communication abilities. You will provide guidance through ordering processes and collaborate with internal teams to resolve issues, aiming to maintain a smooth customer journey

Qualifications

• Fluent French (C1/C2) required.
• EU citizenship or Portuguese residency required.
• Strong analytical, creative and communication abilities.
• Professional, detail-oriented, proactive, and eager to learn in CS

Responsibilities

• Provide excellent customer support via phone, email, live chat, and other channels.
• Assist customers with questions about baking products, orders, deliveries and services.
• Understand customer needs and provide accurate, friendly, timely solutions.
• Record interactions and resolutions in internal systems; escalate complex cases as needed.
• Guide customers through ordering processes, products, platforms and services.
• Meet KPIs related to customer satisfaction and response times.

Skills

French (C1/C2)

Analytics & Communication

Job description

Start Your Career in Customer Support - Baking Project!

Are you passionate about delivering great customer experiences and helping people find the right products? Join our baking project and become part of a customer-focused team where communication, problem-solving, and attention to detail are essential.

Role Overview:

As a Customer Specialist, you will be the main point of contact for customers, assisting them with inquiries about baking products, orders, deliveries, services, and general requests. You’ll ensure customers receive accurate information, helpful guidance, and a smooth experience from the moment they place an order until it is successfully completed.

Key Responsibilities:

• Provide excellent customer support via phone, email, live chat, and other communication channels.
• Assist customers with questions about baking products, orders, availability, deliveries, and services.
• Understand customer needs and provide accurate, friendly, and timely solutions.
• Handle customer concerns and resolve issues while maintaining a positive experience.
• Guide customers through ordering processes, products, platforms, and available services.
• Follow up on orders, delivery questions, cancellations, returns, and other customer requests.
• Accurately record customer interactions and case resolutions in internal systems.
• Escalate complex or sensitive cases to the appropriate team when necessary.
• Collaborate with internal teams to ensure orders and customer issues are resolved efficiently.
• Meet KPIs related to customer satisfaction, response times, service quality, and resolution rates.
• Stay informed about the company's baking products, services, promotions, policies, and procedures through ongoing training.

Requirements:

• Language Skills: Fluent in French (C1/C2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress-free
• Onsite Work: Engage and grow in a collaborative office environment