French Customer Specialist — Baking & Support

BlueView Talent; Porto; Presencial; EUR 14 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Attractive salary

Performance Bonus

Meal Allowance

Transportation Support

Health & Life Insurance

Relocation Package

Onsite Work

Resumo da oferta

BlueView Talent is seeking a Customer Specialist for an onsite baking project in Porto. You will be the main contact for customers, handling inquiries about products, orders, deliveries, and services with a focus on accuracy, timeliness, and a positive experience.

The role emphasizes clear communication, problem-solving, and collaboration with internal teams to ensure smooth order resolution and customer satisfaction. Fluency in French and EU eligibility are required.

Qualificações

• Fluent in French at C1/C2 level.
• Strong analytical, creative, and communication abilities.
• Mindset: professional, detail-oriented, proactive, eager to learn and grow in CS.

Responsabilidades

• Provide excellent customer support via phone, email, live chat, and other channels.
• Assist customers with questions about baking products, orders, deliveries, and services.
• Understand customer needs and provide accurate, friendly, and timely solutions.
• Handle customer concerns and resolve issues while maintaining a positive experience.
• Guide customers through ordering processes, products, platforms, and services.
• Follow up on orders, delivery questions, cancellations, returns, and other requests.
• Accurately record customer interactions and case resolutions in internal systems.
• Escalate complex or sensitive cases to the appropriate team.

Conhecimentos

French (C1/C2)

Analytical

Creative

Communication

Proactive

Descrição da oferta de emprego

BlueView Talent is seeking a Customer Specialist for an onsite baking project in Porto. You will be the main contact for customers, handling inquiries about products, orders, deliveries, and services with a focus on accuracy, timeliness, and a positive experience.

The role emphasizes clear communication, problem-solving, and collaboration with internal teams to ensure smooth order resolution and customer satisfaction. Fluency in French and EU eligibility are required.