(French) Customer Service Representative (m/f)

Eugenia Talent; Lisboa; On-site; EUR 16,000 - 23,000; Full time

Benefits offered by this job

Meal allowance

Health and life insurance

Free snacks and beverages

Growth & Learning opportunities

Job summary

Eugenia Talent in Lisbon is seeking a dynamic French-speaking Customer Service Representative (m/f) for a full-time role. You will handle online chats, emails, and calls, ensuring high satisfaction and accurate issue classification.

You will document actions, assist with account setup, review videos, and contribute to channel upkeep, with growth opportunities and bonuses.

Qualifications

• Minimum 1 year of customer support experience.
• Confidential handling of customer data.

Responsibilities

• Online chatting, e-mailing, and handling incoming customer requests and calls.
• Identify client issues and resolve them through investigation.
• Keep a record of actions and classify situations and potential faults.
• Create and assist with accounts, review and upload videos, and manage channel upkeep.

Skills

Customer support experience

Job description

(French) Customer Service Representative (m/f)

About the job (French) Customer Service Representative (m/f)

Type of position:

Full-time position

Key languages:

Fluent level of French

Sector:

Customer Service

About our Client:

Would you like to work in dynamic, multicultural environment? If you are willing to take challenges and become a part of a global international company, this opportunity might be for you!

As a Customer Support Agent, you will be responsible for guaranteeing a great level of customer satisfaction! This role is critical to recognize any troubles that customers may experience and to solve them efficiently and accordingly.

The Offer:

• Online chatting, e-mailing, and handling incoming customer requests and calls, accordingly assigned;
• Recognizing the client's issue and resolving it through investigation
• Keeping a record of every action and classifying situations and potential faults
• Creating and assisting with accounts, reviewing and uploading videos, and channel upkeep

Requirements:

• A minimum of 1 year experience in customer support
• Treat all data with utmost confidentiality
• Competitive salary with monthly and yearly bonuses;
• Meal allowance, health- and life insurance;
• Comfortable office space with free snacks and beverages;
• Growth & Learning opportunities within the company.