French Speaking Customer Support (EU)

Cross Border Talents; Lisboa; Sur place; EUR 24 000 - 36 000; Plein temps

Avantages offerts par ce poste

Competitive salary and performance-based bonuses

Paid training and career growth opportunities

Health insurance and other benefits

Health insurance

Supportive multicultural environment

Résumé du poste

A customer service company in Lisbon is looking for representatives to manage customer inquiries across various channels. The ideal candidate should have C1 level proficiency in French and B2 in English, alongside strong communication skills. The role involves responding to inquiries, resolving complaints, and maintaining accurate records. Competitive salary and benefits, including health insurance, are offered in a supportive, multicultural environment.

Qualifications

• C1 level of French required, both written and spoken.
• B2 level of English required, both written and spoken.
• Strong communication and interpersonal skills are essential.
• Ability to handle customers with patience and empathy.
• Basic computer skills and familiarity with CRM systems.
• Good problem-solving and multitasking abilities.
• Ability to work independently and as part of a team.
• Flexibility to work in shifts (if required).
• Education: High school diploma; Bachelor's degree is a plus.

Responsabilités

• Respond to customer inquiries via phone, email, chat, or social media.
• Resolve customer complaints in a professional manner.
• Provide accurate information about products and services.
• Maintain detailed and accurate records of customer interactions.
• Escalate complex issues to the appropriate department when required.
• Follow company guidelines, quality standards, and performance metrics.
• Ensure high levels of customer satisfaction and service quality.

Connaissances

French (C1 or higher)

English (B2 or higher)

Strong communication skills

Problem-solving abilities

Interpersonal skills

Teamwork & independence

Shifts flexibility

Formation

High school diploma

Bachelor's degree (plus)

Outils

CRM systems

Description du poste

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media
• Resolve customer complaints and issues in a professional and timely manner
• Provide accurate information about products, services, and company policies
• Maintain detailed and accurate records of customer interactions
• Escalate complex issues to the appropriate department when required
• Follow company guidelines, quality standards, and performance metrics
• Ensure high levels of customer satisfaction and service quality

Requirements

• C1 or higher level of French (written and spoken)
• B2 or higher level of English (written and spoken)
• Strong communication and interpersonal skills
• Ability to handle customers with patience and empathy
• Basic computer skills and familiarity with CRM systems (preferred)
• Good problem-solving and multitasking abilities
• Ability to work independently and as part of a team
• Flexibility to work in shifts (if required)
• Education: High school diploma required (Bachelors degree is a plus)

What We Offer

• Competitive salary and performance-based bonuses
• Paid training and career growth opportunities
• Supportive and multicultural work environment
• Health insurance and other benefits