French-speaking Customer Service

Savior Artigos Texteis Lda; Braga; On-site; EUR 18,000 - 27,000; Full time

Job summary

Savior Artigos Texteis Lda in Braga, Portugal is seeking a French-speaking Customer Service Agent to support users of an app-based solution that enhances employee experiences with benefits management. You will handle inquiries about the application, account management, balances, and available services, primarily via inbound calls, and you will help customers navigate features and create accounts.

The role emphasizes clear communication, teamwork, and the ability to work independently in a

Qualifications

• Fluent or native-level French.
• Strong verbal and written communication skills.
• Customer service experience is an advantage.

Responsibilities

• Provide customer support primarily through inbound calls.
• Assist customers with questions about the application and its features.
• Help customers with account creation and balance management.
• Explain available services and features.
• Provide clear and helpful information to customers.
• Handle customer inquiries efficiently and professionally.

Skills

French fluency

Communication

Customer service

Job description

About The Position

As a French-Speaking Customer Service Agent, you will support users of an innovative app-based solution designed to enhance the employee experience. The platform allows users to manage benefits such as meal, mobility, and gift vouchers.

You will assist customers with questions about the application, account management, balances, and available services.

Responsibilities

• Provide customer support primarily through inbound calls
• Assist customers with questions about the application and its features
• Help customers with account creation and balance management
• Explain available services and features
• Provide clear and helpful information to customers
• Handle customer inquiries efficiently and professionally

Requirements

• Fluent or native-level French
• Strong verbal and written communication skills
• Customer service experience is an advantage
• Good problem-solving skills
• Comfortable assisting customers with app-based services
• Ability to work independently and as part of a team