French-speaking Customer Service

Cross Border Talents; Braga; In loco; EUR 13.000 - 20.000; Tempo pieno

Descrizione del lavoro

Cross Border Talents is seeking a French-speaking Customer Service Agent to support users of an innovative app-based platform that manages benefits like meal, mobility, and gift vouchers.

You will handle questions about the application, account management, balances, and available services, primarily via inbound calls, and work both independently and as part of a team.

Competenze

• Fluent or native-level French.
• Strong verbal and written communication skills.
• Customer service experience is an advantage.
• Good problem-solving skills.
• Comfortable assisting customers with app-based services.
• Ability to work independently and as part of a team.

Mansioni

• Provide customer support primarily through inbound calls.
• Assist customers with questions about the application and its features.
• Help customers with account creation and balance management.
• Explain available services and features.
• Provide clear and helpful information to customers.
• Handle customer inquiries efficiently and professionally.

Conoscenze

French fluency

Communication skills

Customer service

Problem solving

Teamwork

Descrizione del lavoro

About the Position

As a French-Speaking Customer Service Agent, you will support users of an innovative app-based solution designed to enhance the employee experience. The platform allows users to manage benefits such as meal, mobility, and gift vouchers.

You will assist customers with questions about the application, account management, balances, and available services.

Responsibilities

• Provide customer support primarily through inbound calls
• Assist customers with questions about the application and its features
• Help customers with account creation and balance management
• Explain available services and features
• Provide clear and helpful information to customers
• Handle customer inquiries efficiently and professionally

Requirements

• Fluent or native-level French
• Strong verbal and written communication skills
• Customer service experience is an advantage
• Good problem-solving skills
• Comfortable assisting customers with app-based services
• Ability to work independently and as part of a team