French Speaking Customer Service Representative(EU)

Cross Border Talents; Porto; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Paid training

Health insurance

Career growth opportunities

Supportive work environment

Job summary

A leading customer support firm in Porto is seeking a dedicated customer service representative. The ideal candidate will have a C1 level of French and a B2 level of English, strong communication skills, and the ability to resolve inquiries effectively. Responsibilities include responding to customer inquiries, maintaining records, and ensuring customer satisfaction. The position offers competitive compensation, paid training, and career growth opportunities, along with a supportive work environment.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media.
• Resolve customer complaints and issues in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Maintain detailed and accurate records of customer interactions.
• Escalate complex issues to the appropriate department when required.
• Follow company guidelines and quality standards.
• Ensure high levels of customer satisfaction.

Skills

C1 or higher level of French (written and spoken)

B2 or higher level of English (written and spoken)

Strong communication skills

Problem-solving abilities

Ability to handle customers with patience and empathy

Basic computer skills

Multitasking abilities

Flexibility to work in shifts

Education

High school diploma

Bachelor's degree (a plus)

Job description

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media
• Resolve customer complaints and issues in a professional and timely manner
• Provide accurate information about products, services, and company policies
• Maintain detailed and accurate records of customer interactions
• Escalate complex issues to the appropriate department when required
• Follow company guidelines, quality standards, and performance metrics
• Ensure high levels of customer satisfaction and service quality

Requirements

• C1 or higher level of French (written and spoken)
• B2 or higher level of English (written and spoken)
• Strong communication and interpersonal skills
• Ability to handle customers with patience and empathy
• Basic computer skills and familiarity with CRM systems (preferred)
• Good problem-solving and multitasking abilities
• Ability to work independently and as part of a team
• Flexibility to work in shifts (if required)
• Education: High school diploma required (Bachelors degree is a plus)

What We Offer

• Competitive salary and performance-based bonuses
• Paid training and career growth opportunities
• Supportive and multicultural work environment
• Health insurance and other benefits