Customer Service Representative (French-speaking) - PORTO

LetsDo Solutions; Porto; Presencial; EUR 11 160 - 17 856; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance-based bonuses

Health coverage

Training & development

Resumo da oferta

LetsDo Solutions is seeking a French-speaking Customer Service Representative to be the first point of contact for clients. You will provide friendly, professional support and ensure customers feel heard and valued across phone, email, and chat channels.

Key responsibilities include resolving issues promptly, guiding clients through products and troubleshooting, and maintaining accurate CRM records. The role emphasizes a customer-first mindset and teamwork to handle complex cases.

Qualificações

• 1+ years of experience in customer service or a client-facing role.
• Excellent written and spoken English skills.
• Strong problem-solving abilities with a customer-first mindset.
• Ability to multitask and work effectively under pressure.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
• Resolve issues promptly to ensure a satisfied customer.
• Guide clients through products, services, and troubleshooting steps.
• Manage account updates, orders, and service modifications.
• Collaborate with internal teams to handle complex cases efficiently.
• Keep accurate records of all customer interactions in CRM systems.

Conhecimentos

Customer service

English proficiency

Communication skills

Multitasking

Descrição da oferta de emprego

About The Position

As a French

As a French Customer Service Representative, you’ll be the first point of contact for clients, providing friendly, professional, and effective support. Your role will be key to ensuring customers feel heard, valued, and satisfied—every single time.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and empathy
• Resolve issues promptly, ensuring each interaction ends with a satisfied customer
• Guide clients through products, services, and troubleshooting steps
• Manage account updates, orders, and service modifications
• Collaborate with internal teams to handle complex cases efficiently
• Keep accurate records of all customer interactions in CRM systems

Requirements

• 1+ years of experience in customer service or a client-facing role is a plus
• Excellent communication skills in both written and spoken English (additional languages a plus)
• Strong problem-solving abilities and a customer-first mindset
• Ability to multitask and work effectively under pressure

Benefits

• Competitive salary based on your skills and experience
• Performance-based bonuses for outstanding service
• Health coverage and wellness benefits
• Ongoing training and career development opportunities