French Customer Service Representative

Cross Border Talents; Lisboa; In loco; EUR 15.000 - 19.000; Tempo pieno

Descrizione del lavoro

Cross Border Talents is seeking French-speaking Customer Service Representatives to support our teams across Portugal. You will handle inquiries via phone, email and live chat, ensuring timely responses and high-quality service.

Fluency in French and good English (B1/B2) are required. Prior customer service experience is a plus, and candidates must hold an EU passport or Portuguese residence permit.

Competenze

• Native or fluent in French.
• English proficiency at B1/B2 level.
• Experience in customer service is a plus.
• EU Passport or Portuguese Residence Permit.

Mansioni

• Respond to customer queries via phone, email, and live chat.
• Manage and resolve customer complaints effectively.
• Provide product and service information to customers.
• Maintain a high level of customer satisfaction and adhere to guidelines.

Conoscenze

French fluency

English proficiency

Customer service

Descrizione del lavoro

About the Role:
We are looking for French-speaking Customer Service Representatives to join our dynamic teams across Portugal. You will play a crucial role in supporting our French-speaking customer base, ensuring their questions are answered and their issues are resolved with the highest level of professionalism.

Responsibilities:

• Respond to customer queries via phone, email, and live chat.
• Manage and resolve customer complaints effectively.
• Provide product and service information to customers.
• Maintain a high level of customer satisfaction and adhere to company guidelines.

Requirements:

• Native or fluent in French.
• English language proficiency (B1 or B2 level).
• Previous experience in customer service is an advantage.
• Must hold a valid EU Passport or Portuguese Residence Permit.