French Customer Service Specialist — Portugal

Cross Border Talents; Lisboa; On-site; EUR 15,000 - 19,000; Full time

Job summary

Cross Border Talents is seeking French-speaking Customer Service Representatives to support our teams across Portugal. You will handle inquiries via phone, email and live chat, ensuring timely responses and high-quality service.

Fluency in French and good English (B1/B2) are required. Prior customer service experience is a plus, and candidates must hold an EU passport or Portuguese residence permit.

Qualifications

• Native or fluent in French.
• English proficiency at B1/B2 level.
• Experience in customer service is a plus.
• EU Passport or Portuguese Residence Permit.

Responsibilities

• Respond to customer queries via phone, email, and live chat.
• Manage and resolve customer complaints effectively.
• Provide product and service information to customers.
• Maintain a high level of customer satisfaction and adhere to guidelines.

Skills

French fluency

English proficiency

Customer service

Job description

Cross Border Talents is seeking French-speaking Customer Service Representatives to support our teams across Portugal. You will handle inquiries via phone, email and live chat, ensuring timely responses and high-quality service.

Fluency in French and good English (B1/B2) are required. Prior customer service experience is a plus, and candidates must hold an EU passport or Portuguese residence permit.