French Customer Service Representative – Portugal

Cross Border Talents; Lisboa; Hybrid; EUR 18,000 - 24,000; Full time

Benefits offered by this job

On-site training

Hybrid work model

Multicultural environment

Career growth

Job summary

Cross Border Talents in Portugal is hiring a French & English-speaking B2B Customer Service Representative to support business customers in French and English.

You will start with on-site training and transition to a hybrid work model, joining an international team and contributing to a professional customer experience.

Based in Portugal or willing to relocate, you will thrive in a multicultural environment with opportunities for career growth.

Qualifications

• Proficiency in French.
• Proficiency in English.
• Customer support or B2B experience is an advantage.
• Strong communication skills.

Responsibilities

• Support B2B customers in French and English.
• Resolve customer queries, aiming for first-contact resolution.
• Deliver a professional and positive customer experience on every interaction.

Skills

French proficiency

English proficiency

Communication skills

Job description

Location: Portugal
Work Model: Hybrid

About the Role

We are looking for a French & English-speaking B2B Customer Service Representative to join an international team in Portugal. You will use your French and English language skills to support business customers of a leading global customer experience company. The role starts with on-site training and continues in a hybrid model.

Key Responsibilities

• Support business (B2B) customers in French and English
• Resolve customer queries, aiming for first-contact resolution
• Deliver a professional and positive customer experience on every interaction

Requirements

• Proficiency in French
• Proficiency in English
• Customer support or B2B experience is an advantage
• Strong communication skills
• Based in Portugal or willing to relocate

What We Offer

• Initial on-site training and onboarding
• Hybrid work model after training
• Multicultural environment with career growth