French Customer Advisor - Lisbon, Portugal

Sitel Corp.; Lisboa; Presencial; EUR 18 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Competitive wages

Paid professional training

Employee discounts

Private healthcare & dental insurance

Growth opportunities

Fun company-wide initiatives

Job stability

Resumo da oferta

A prominent customer service company in Lisbon is seeking a French Customer Advisor. The role involves providing first contact resolutions, offering support via written and phone communication, and building meaningful customer relationships. Candidates must have native or proficient French and advanced English skills, alongside strong communication and problem-solving abilities. The position offers a relocation package, competitive wages, and opportunities for career growth within a supportive work culture.

Qualificações

• Must hold EU citizenship or valid work permit for Portugal.
• Be a local candidate or willing to relocate to Portugal.
• Strong communication skills with clear phone and written interaction.
• Analytical and problem solving abilities with attention to detail.
• Willingness to learn and grow within the role.
• EU citizenship or valid work permit for Portugal is required.

Responsabilidades

• Provide first contact resolutions to customer queries.
• Offer specialized customer support through written and phone communication.
• Build meaningful relationships with customers.
• Meet and exceed customer service quality goals, compliance regulations and productivity targets.
• Create a memorable customer experience that stakeholders value.
• Follow direction of management and provide feedback.

Conhecimentos

French (C2)

English (C1)

Strong communication skills

Analytical and problem solving skills

Attention to detail

EU citizenship or valid work permit

Descrição da oferta de emprego

French Customer Advisor - Lisbon, Portugal

Lisboa, Portugal, PT

Job Description

Come and work with us.

Do you want to contribute to an outstanding customer representative service?

Are you French native or fluent with strong English communication skills?

Looking to make your career abroad in a multicultural environment?

So we have the perfect opportunity for you!

Your future project: join our French Customer Advisor team.

As a customer advisor specialist, your daily responsibilities will include:

• Provide first contact resolutions to customer queries
• Offer specialized customer support through written and phone communication
• Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
• Meet and exceed our customer service quality goals, compliance regulations and productivity targets
• Create amazing customer experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Native or proficient level of French (C2)
• Advanced level of English (at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Portugal (work on site - Lisbon)

Benefits

• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!

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