Bilingual French Support Associate – Lisbon (On-Site)

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

Cross Border Talents in Lisbon is seeking a bilingual front-line support professional fluent in French to join our client-facing team.

You will respond to customer questions via phone, chat, and email, flag recurring issues, stay calm with frustrated customers, and resolve problems efficiently without compromising quality. This on-site role offers a dynamic European support environment.

Qualificações

• Fluent in French.
• Experience in front-line customer support or similar role preferred.
• Able to handle multiple cases and stay organized in a fast-moving environment.
• Eligible to work in the EU.

Responsabilidades

• Respond to customer questions across phone, chat, and email.
• Flag recurring issues so they can be addressed at the source.
• Stay calm and clear with customers even when they’re frustrated.
• Resolve issues efficiently without cutting corners on quality.

Conhecimentos

French (Fluent)

Customer support

Descrição da oferta de emprego

Cross Border Talents in Lisbon is seeking a bilingual front-line support professional fluent in French to join our client-facing team.

You will respond to customer questions via phone, chat, and email, flag recurring issues, stay calm with frustrated customers, and resolve problems efficiently without compromising quality. This on-site role offers a dynamic European support environment.