French-Speaking B2B Support Specialist — Lisbon

Cbtalents; Lisboa; Presencial; EUR 11 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Food allowance

Relocation support

Shared accommodation available

Utilities included in shared housing

Resumo da oferta

CBTalents in Lisbon, Portugal, seeks a French-speaking B2B Customer Service Representative to support business clients in French and English. This on-site role offers relocation options and an international environment within the payment solutions and business technology sector.

You will handle inquiries, troubleshoot issues, and provide tailored solutions to help clients maximize the platform. Strong communication and multitasking are essential.

Qualificações

• Fluent French and English proficiency.
• High School diploma is mandatory.
• At least 6 months of experience in a customer-oriented contact centre role.
• Strong computer and technical skills.
• Ability to work effectively in a fast-paced environment.
• Strong multitasking abilities.
• Professional, helpful, and friendly communication style.

Responsabilidades

• Provide professional B2B customer support in French and English.
• Assist business clients with enquiries related to the supported services.
• Troubleshoot customer issues and work towards effective resolutions.
• Provide tailored solutions to help clients optimize their use of the services.
• Engage with clients to ensure concerns are resolved efficiently and within the timeframe.
• Deliver personalized and professional customer service.
• Assist clients through phone, email, and chat channels.
• Identify account holders and verify relevant information.
• Maintain a high standard of professionalism in interactions.
• Follow applicable regulatory guidelines and procedures.

Conhecimentos

French

English

Communication

Multitasking

Problem-solving

Attention to detail

Formação académica

High School Diploma

Descrição da oferta de emprego

CBTalents in Lisbon, Portugal, seeks a French-speaking B2B Customer Service Representative to support business clients in French and English. This on-site role offers relocation options and an international environment within the payment solutions and business technology sector.

You will handle inquiries, troubleshoot issues, and provide tailored solutions to help clients maximize the platform. Strong communication and multitasking are essential.