French-Speaking Customer Care Specialist – Porto (Onsite)

Cross Border Talents; Porto; In loco; EUR 18.000 - 27.000; Tempo pieno

Descrizione del lavoro

Cross Border Talents in Porto is seeking a Customer Care Specialist for the French market. You will be the voice customers hear when they need help, with emphasis on tone and follow-through.

Day-to-day responsibilities include logging interactions, escalating when needed, and resolving issues efficiently across phone, chat, and email. Fluency in French and English (B2) is required, along with EU work eligibility and the right to work in Portugal without sponsorship.

Competenze

• Fluent in French required.
• English at B2 level required.
• Eligible to work in the EU.

Mansioni

• Keep internal systems and case notes accurate and current.
• Recognize when escalation is needed versus resolving directly.
• Resolve issues efficiently without compromising quality.
• Respond to customer questions across phone, chat, and email.

Conoscenze

French (Fluent)

English (B2)

Descrizione del lavoro

Cross Border Talents in Porto is seeking a Customer Care Specialist for the French market. You will be the voice customers hear when they need help, with emphasis on tone and follow-through.

Day-to-day responsibilities include logging interactions, escalating when needed, and resolving issues efficiently across phone, chat, and email. Fluency in French and English (B2) is required, along with EU work eligibility and the right to work in Portugal without sponsorship.