Finnish-Speaking Solutions Consultant (Relocation Covered)

Mercier Consultancy Group; Portugal; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Health Insurance

Relocation Package

Paid Training

Performance Bonus

Career Development

Job summary

Mercier Consultancy Group is seeking a Finnish Speaking Solutions Consultant to join our Sofia-based team. You will be the primary contact for Finnish-speaking clients, handling inquiries via phone, email, and chat, and ensuring high-level customer satisfaction.

Relocation to Sofia is required. Prior customer support experience and EU work authorization are highly valued. A dynamic, international work environment awaits with training and career growth opportunities.

Qualifications

• Native or fluent Finnish (spoken and written).
• Professional proficiency in English for internal communication.
• Previous experience in Customer Support Services is advantageous.

Responsibilities

• Act as the primary contact for Finnish-speaking clients in Customer Support Services.
• Resolve inquiries via phone, email, and chat to high satisfaction levels.
• Maintain records of client interactions and solutions in the support database.
• Collaborate with cross-functional teams to resolve technical/operational issues.
• Apply product knowledge to offer tailored solutions to end-users.
• Stay updated on company policies and industry trends.

Skills

Finnish fluency

Customer support

English proficiency

Job description

Mercier Consultancy Group is seeking a Finnish Speaking Solutions Consultant to join our Sofia-based team. You will be the primary contact for Finnish-speaking clients, handling inquiries via phone, email, and chat, and ensuring high-level customer satisfaction.

Relocation to Sofia is required. Prior customer support experience and EU work authorization are highly valued. A dynamic, international work environment awaits with training and career growth opportunities.