Finnish Solutions Consultant — Relocation to Sofia

Recruitment By Ierotheos; Portugal; On-site; EUR 23,000 - 40,000; Full time

Benefits offered by this job

Fully Paid Relocation Package

Relocation Concierge

Health Insurance

Fully Paid Training

Monthly Performance Bonus

Job summary

Mercier Consultancy Group is seeking a Finnish Speaking Solutions Consultant to join their team in Bulgaria, with a focus on delivering top-tier customer support to Finnish-speaking clients. The role requires native or fluent Finnish and strong English, and offers a fully paid relocation package including flight, hotel, and transfer, plus ongoing training.

You will work on-site in Sofia, collaborating with cross-functional teams and using CRM systems to manage inquiries.

Qualifications

• Native or fluent Finnish (spoken and written).
• Excellent English communication skills (written and spoken).
• Proven track record in customer support or a related client-facing field.

Responsibilities

• Act as the primary point of contact for Finnish-speaking clients and ensure excellence in customer support interactions.
• Identify, analyze, and resolve complex issues with a solutions-oriented approach tailored to customer needs.
• Maintain high levels of customer satisfaction through clear, concise, and professional Finnish communication.
• Collaborate with cross-functional teams to enhance service delivery in customer support services.
• Use internal CRM systems to document inquiries, track progress, and ensure timely resolution of tickets.
• Participate in ongoing training to stay updated on product developments and best practices for the Finnish Speaking Solutions Consultant role in Bulgaria.
• Contribute to team goals and KPIs to qualify for monthly performance incentives.
• Relocate to Sofia, Bulgaria and work in an on-site office environment.

Skills

Finnish fluency

English fluency

Tools

CRM systems

Job description

Mercier Consultancy Group is seeking a Finnish Speaking Solutions Consultant to join their team in Bulgaria, with a focus on delivering top-tier customer support to Finnish-speaking clients. The role requires native or fluent Finnish and strong English, and offers a fully paid relocation package including flight, hotel, and transfer, plus ongoing training.

You will work on-site in Sofia, collaborating with cross-functional teams and using CRM systems to manage inquiries.