Finnish Speaking Solutions Consultant - Work In Sofia, Bulgaria

Recruitment By Ierotheos; Portugal; On-site; EUR 23,000 - 40,000; Full time

Benefits offered by this job

Fully Paid Relocation Package

Relocation Concierge

Health Insurance

Fully Paid Training

Monthly Performance Bonus

Job summary

Mercier Consultancy Group is seeking a Finnish Speaking Solutions Consultant to join their team in Bulgaria, with a focus on delivering top-tier customer support to Finnish-speaking clients. The role requires native or fluent Finnish and strong English, and offers a fully paid relocation package including flight, hotel, and transfer, plus ongoing training.

You will work on-site in Sofia, collaborating with cross-functional teams and using CRM systems to manage inquiries.

Qualifications

• Native or fluent Finnish (spoken and written).
• Excellent English communication skills (written and spoken).
• Proven track record in customer support or a related client-facing field.

Responsibilities

• Act as the primary point of contact for Finnish-speaking clients and ensure excellence in customer support interactions.
• Identify, analyze, and resolve complex issues with a solutions-oriented approach tailored to customer needs.
• Maintain high levels of customer satisfaction through clear, concise, and professional Finnish communication.
• Collaborate with cross-functional teams to enhance service delivery in customer support services.
• Use internal CRM systems to document inquiries, track progress, and ensure timely resolution of tickets.
• Participate in ongoing training to stay updated on product developments and best practices for the Finnish Speaking Solutions Consultant role in Bulgaria.
• Contribute to team goals and KPIs to qualify for monthly performance incentives.
• Relocate to Sofia, Bulgaria and work in an on-site office environment.

Skills

Finnish fluency

English fluency

Tools

CRM systems

Job description

Finnish Speaking Solutions ConsultantAbout Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations across the European landscape. We pride ourselves on our bespoke approach to talent acquisition within the customer support services industry, ensuring both our clients and candidates achieve long-term professional success.

Job Overview

We are currently seeking a motivated professional for a Finnish Speaking Solutions Consultant position in Bulgaria. This role is ideal for individuals looking to advance their career in the customer support services industry while enjoying a vibrant expatriate lifestyle in a dynamic European capital.

Key Responsibilities

• Act as a primary point of contact for Finnish-speaking clients, ensuring excellence in all customer support services interactions.

• Identify, analyze, and resolve complex issues through a solutions-oriented approach tailored to specific customer needs.

• Maintain high levels of customer satisfaction by providing clear, concise, and professional communication in Finnish.

• Collaborate with cross-functional departments to enhance service delivery within the customer support services sector.

• Utilize internal CRM systems to document inquiries, track progress, and ensure timely resolution of all service tickets.

• Participate in ongoing training to stay updated on product developments and best practices for the Finnish Speaking Solutions Consultant position in Bulgaria.

• Contribute to team goals and KPIs to qualify for monthly performance incentives.

• Native or fluent Finnish (spoken and written).

• Valid EU passport (mandatory).

• Proven track record of excellence in the customer support services industry or a related client-facing field.

• Strong problem-solving skills and the ability to work effectively in an on-site office environment.

• Exceptional verbal and written communication skills in both Finnish and English.

• A proactive mindset suitable for international Finnish-speaking jobs and a desire to relocate to Sofia.

What We Offer

• Competitive Monthly Salary.

• Fully Paid Training.

• Health Insurance.

• Fully Paid Relocation Package (flight, transfer, hotel).

• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.

• Monthly Performance Bonus.

• And Much More…

Life in Bulgaria

Sofia, the heart of Bulgaria, offers a unique blend of historical richness and modern urban energy. With a comfortable climate and an incredibly welcoming culture, professionals seeking jobs in Bulgaria will find an environment that perfectly balances a thriving career in customer support services with a relaxed, enjoyable personal life.

The cost of living in Bulgaria remains highly attractive, allowing for an excellent quality of life. From bustling city cafes to scenic mountain landscapes nearby, living in Bulgaria provides a fantastic backdrop for your next career chapter. Explore our various Finnish-speaking jobs in this beautiful region and discover why so many professionals choose to build their future here.