Finnish Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group; Portugal; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Health Insurance

Relocation Package

Paid Training

Performance Bonus

Career Development

Job summary

Mercier Consultancy Group is seeking a Finnish Speaking Solutions Consultant to join our Sofia-based team. You will be the primary contact for Finnish-speaking clients, handling inquiries via phone, email, and chat, and ensuring high-level customer satisfaction.

Relocation to Sofia is required. Prior customer support experience and EU work authorization are highly valued. A dynamic, international work environment awaits with training and career growth opportunities.

Qualifications

• Native or fluent Finnish (spoken and written).
• Professional proficiency in English for internal communication.
• Previous experience in Customer Support Services is advantageous.

Responsibilities

• Act as the primary contact for Finnish-speaking clients in Customer Support Services.
• Resolve inquiries via phone, email, and chat to high satisfaction levels.
• Maintain records of client interactions and solutions in the support database.
• Collaborate with cross-functional teams to resolve technical/operational issues.
• Apply product knowledge to offer tailored solutions to end-users.
• Stay updated on company policies and industry trends.

Skills

Finnish fluency

Customer support

English proficiency

Job description

Finnish Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations. As a leader in European staffing and BPO advisory, we specialize in placing high-performing professionals in dynamic roles, including exclusive Finnish-speaking jobs across the continent.

Job Overview

We are currently seeking a motivated professional for a Finnish Speaking Solutions Consultant position in Bulgaria. This role is an exceptional opportunity to join a fast-paced Customer Support Services environment in Sofia, offering a blend of professional growth and an incredible international lifestyle.

Key Responsibilities

• Act as the primary point of contact for Finnish-speaking clients, providing expert assistance within the Customer Support Services sector.

• Resolve complex inquiries through phone, email, and chat, ensuring high levels of customer satisfaction.

• Maintain comprehensive records of client interactions and solutions provided within the internal support database.

• Collaborate with cross-functional teams to elevate and resolve technical or operational issues efficiently.

• Drive positive outcomes by applying advanced product knowledge to offer tailored solutions to the end-user.

• Stay updated on company policies and industry trends to provide consistent and accurate service.

• Participate in team briefings to improve support processes and contribute to a high-performance work culture.

• Native or fluent Finnish (spoken and written) is strictly required.

• Professional proficiency in English for internal communication.

• Previous experience in a Customer Support Services role is highly advantageous.

• Valid EU passport or appropriate work authorization for Bulgaria.

• Strong problem-solving skills and a passion for delivering exceptional service.

• Readiness to relocate to Sofia for this career-defining position in Bulgaria.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Career development opportunities in one of the best jobs in Bulgaria
• And Much More…

Life in Bulgaria

Living in Bulgaria offers a unique blend of vibrant culture, breathtaking mountain landscapes, and a rich history that dates back centuries. Choosing to work in Bulgaria means enjoying a high quality of life with a Mediterranean-influenced climate that ensures plenty of sunshine throughout the year, making it one of the most attractive destinations for professionals seeking international growth.

Sofia is a cosmopolitan hub known for its affordable cost of living, world-class dining, and a thriving social scene for expatriates. When you accept our Finnish Speaking Solutions Consultant position in Bulgaria, you gain access to an welcoming community and a modern working environment. Experience the perfect balance of career progression and personal exploration that only a country like Bulgaria can offer.